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Positive feedback feels good, but does i...

The end of the year is an excellent time to take stock and set yourself, and your team up for success in the new year. Looking back over the year always makes me realise how much of my success and wellbeing is a result of the actions of others. At…

3 keys to restoring trust in financial s...

While regulation is undoubtedly necessary, it’s not sufficient for restoring customer trust in our financial service companies following some of the shock findings of The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. According to the head of the Scottish Fiscal Commission,‘Dame Susan Rice’, who recently spoke at the Australian…

Building employee resilience with neuros...

Most employees struggle with change, but leaders are in a position to significantly improve their team’s experience, foster resilience and subsequently enhance performance.   Recent neuroscience research provides strategies that leaders can use to assist their employees to maintain optimal brain fitness in the midst of change. By building a higher…

Self-awareness: a cornerstone for future...

The World Economic Forum has just released its ‘Future of jobs report 2018.’ An important conclusion in the report is that the time is now for governments, industries and individuals to be proactive. The report contains lots of detail about projected shifts in jobs; however, the key message is that the…

Measuring corporate culture is more than...

The importance of corporate culture for ensuring that people do the right thing was highlighted by the keynote speaker, Graham Bradley (AM FAICD) at the AICD Directors update today. It was evident from some of the questions asked that directors see the merits of measuring and shaping culture but are…

What’s your leadership acuity quotient...

Acuity is the ability to accurately perceive a situation. It’s the kind of sharp thinking that’s required for solid judgement, effective leadership and good governance – the ability to get beneath the noise, focus on what matters, get results and ‘do the right thing’. While experience and knowledge contribute to…

Cultivating a culture to do the right th...

Most people want to do the right thing but does your culture really support your employees to behave in line with your values? How about when there are conflicting priorities, time is short and you don’t have all the information needed or conversely you have so much data you can’t…

Restoring trust when your brand is tarni...

A recent global risk survey ranked ‘reputational damage’ as the number one risk for any global company. The speed with which issues are identified and how they are handled holds the key to your organisation’s long-term success when things go wrong; especially in the age of social media. As more…

Culture change: the new frontier for goo...

Revelations from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry have everyone in the sector talking about governance. However, ‘good’ governance is more than implementing the right systems, monitoring and policies. As a business community, we are starting to talk about the importance of culture…