Restore customer trust with Acuity
A unique approach to re-build faith in your brand.
Rules, regulations and monitoring technology are not sufficient. Your people need the skills, motivation and confidence to do the right things.
Why is it so hard to do the right thing?
Few people intend to be unfair or dishonest. While doing the right thing may sound straightforward, in reality it can be complicated. Mental biases, blind spots, habits, normative practices, incentives, policies, processes, systems and other pressures make it hard to even become aware of potential breaches, not to mention the more difficult task of acting effectively on this awareness.
Acuity is based on the most current neuroscience and psychology research. It utilises the Reverse Vortex™, Learning Quest͛s science-based framework for leadership development that achieves actionable insights͛ and provides practical tools to ensure leaders immediately embed new behaviour.
Acuity focuses action at three levels: 1) leader, 2) leadership team and 3) organisation.
Stress test your leadership skills with TalentFAST™
Great leadership is critical for high performance. To stand out in today’s volatile and rapidly changing marketplace requires an array of traits. Leaders not only need to be agile, adaptable and willing to experiment, but they also need to be highly self-aware, adept at building relationships and able to regulate their thinking and emotions while the goalposts continuously change.
TalentFAST™ begins with a rich immersive half-day experience. Conveniently the entire experience takes place online, so you can participate from anywhere with continuous access to a computer and the internet.
A detailed written report and four coaching sessions provides impetus and a pathway to stronger leadership.
TeamFAST™ powers the performance of your team
Winning in today’s volatile and rapidly changing marketplace requires a collaborative approach that leverages the diversity of thought and collective strengths of your leadership team.
Knowing how to get your team to think together without falling into mental traps, biases or group blind spots is critical for navigating in uncharted territory.
This developmental-assessment is science-based, utilising a standardized methodology that incorporates real team challenges.
The process is underpinned by psychology, leadership and neuro-science research and is embedded in the context of actual team discussions that participants see as highly realistic and relevant.
One size doesn’t fit all when it comes to change management. That’s why before we get started we ensure we’re aligned around your existing culture and strategic objectives.
And because we know it’s the experience that really is everything when working with a change partner, we offer our complimentary 90 minute Mind Management Opener™. It introduces the core concepts of mind management we’ve developed over a decade and lets us get to know you and your team.
It’s the heart of our human focused approach to change and the perfect commitment-free taster with enough content to make it truly valuable.
Learning Quest’s custom leadership workshops are designed to increase the ability of your leaders to:
- Perceive, adapt to and facilitate change within their organisations
- Better analyse problems and generate solutions
- Be resilient and confident in the face of ambiguity, complexity and tough challenges.
Using our extensive IP we will customise workshops to meet your specific needs. For example, some of our past programs have focused on:
- Leadership agility
- Critical thinking and decision-making
- Strategic planning
- Self awareness and mindfulness
- Problem solving
- Enhancing employee engagement and wellbeing
- Negotiation and collaboration
- Communication techniques for hard conversations
- Implementing organisational change
An agile and dispersed workforce means that leaders and team members need to be able to learn when and where they have the time. We have a growing collection of online content to provide you and your team with around-the-clock support, no matter where in the world you are.
We’re available to share insights at your business events and training days. Get in touch to chat about how we can tailor a talk to meet your needs.
Past leadership talks covered:
- Leading change through uncharted territory
- Inspiring high accountability
- Safety from the inside out
- Cultivating an innovation mindset
- Leveraging diversity
Book us to speak at an event – topics tailored to meet your needs.
Subscribe to the “Changes” blog to hear about our upcoming public programs on a range of exciting topics.
Previous public programs include:
- Mindset over matter™
- Clicking with new colleagues™
- Enhance your coaching skills with neuroscience: A new approach for dealing with change
All change programs have a human element that, if not properly attended to, can derail the entire program’s success. See, there are program outcomes you ‘should’ meet, but unless you can spot the potential resistance and people impacts you simply won’t achieve the results you expect.
So whether you’re looking for efficiencies, cost reductions or increased innovation, we take care of the mind management part to minimise unforeseen human impacts and maximise long term program effectiveness.
It’s all about clearing away the human barriers to change from the past, present and future – and doing it properly, so you only need to do it once.
Most learning development, organisational development and HR managers have a specific set of KPIs they’re working towards. These might include:
- Engagement scores
- Customer satisfaction/engagement
- Safety incidents
Now of course we can shift all these, but it’s the hidden ‘lead’ measures that are often key to unlocking real cultural and performance breakthroughs. Measures like:
- The Water Cooler Factor
- Confidence in the vision and leadership
- Collaboration between teams, and
- Self-regulating skills
See, just like we always start with science, we always end with a business result.
Whether you’re investing in technology or implementing a new operating model, all business changes share a common goal: To enhance business performance. But in order for these changes to be effective, leaders must ensure their employees have the agility and resilience to embrace them.
They need to equip their team with the mindset and behaviours required to successfully implement change, ensuring managers are able to lead others through a challenging and uncertain environment.
Because when it comes down to it, no matter how a well conceived a strategy is, it only hits the bottom line through people.
People leaders are core to the success of an organization because they play a role not just for their teams but also in helping to shape the overall culture of the organization. They must make change happen on the ground by supporting and inspiring increasingly diverse and dispersed workforces to work together and remain motivated.
People leaders therefore need to understand the cognitive and emotional barriers to change and know how to help employees overcome them. This is where the “professional” meets the “personal” – as vision and strategy is translated into the day-to-day behavior of an organisation.
When an organization changes, it is important that team members maintain a personal sense of control, self-esteem, and purpose. They need to be able to connect with each other and build relationships that enable them to be productive but also enhance their personal well-being and health.
Learning Quest therefore helps team members leverage changes and challenges to enhance resilience and grow both professionally and personally. We do this through brain fitness training, including personal self discipline, adaptability, flexibility, self awareness, self regulation, relationship skills.